Water Agencies

Conservation & customer service are prioritites.

Water Agency Professionals:

Undetected RUNNING TOILETS are the #1 cause of
your connected customers’ high-water bills

  • A ONE-OFF HIGH WATER BILL is almost always due to a running toilet, which is why dye tabs and water audits almost never identify a running toilet as the culprit.
  • IF your connected customers KNOW that their toilet is running, they WILL correct the problem.
  • Most people often DON’T UNDERSTAND that a running toilet IS a MAJOR PROBLEM
  • AND, running toilets are almost always REPEAT OFFENDERS.
  • So, when their toilets run again (and they will), the LeakAlertor 6000 will let them know almost immediately, audibly telling YOUR CONNECTED CUSTOMERS that they need to “Jiggle the Handle” before they leave the bathroom.

For more detailed information about how the LeakAlertor 6000 can start helping your connected customers identify the REAL undetected cause of their high-water bills while decreasing complaint calls to your Customer Service, click here!

Getting the LeakAlertor to your customers means
MORE WATER CONSERVED and FEWER CUSTOMER SERVICE CALLS

Why are we talking about running toilets? Aren’t leaking flappers the biggest water wasters? Even the EPA says 50 to 200 gallons per day, right?
Yes, they do, and a badly leaking flapper can waste a lot of water (200 gallons per day). But think about these numbers: at 4.5 gallons per minute, a wide-open flapper will take less than one hour to waste as much water as a badly leaking flapper does in an entire day! And if a wide open flapper goes undetected for just one day, it can waste 6,500 gallons of water.

Why hasn’t anybody talked about running toilets before?
Before the 6000 was developed, no one actually knew how often undetected running toilets occurred … and quite frankly, we didn’t know, either. Once the 6000 started shipping, we discovered running toilets happen so frequently, and repeatedly, that they were responsible for more high-water bills than all other indoor water losses causes combined. (For more detailed information about how feedback from property managers helped guide our research, please contact us.)

But can’t a customer fix their own running toilet (wide-open flapper)? What do they need a LeakAlertor 6000 for?
They absolutely can… once they realize the toilet is running, most customers will “Jiggle the Handle” to close the flapper. But, many times customers don’t know that their toilet is running, for a variety of reasons (Here’s a list of just a few). The LeakAlertor 6000 solves this problem! Customers are audibly and visually alerted when a wide open flapper is detected, often before they leave the bathroom, which saves money and conserves water.

How have other water agencies used the LeakAlertor 6000?
We’ve worked with multiple agencies over the years across the United States. The most direct way of using the LeakAlertor 6000 is for units to be handed out at water conservation events as a promotional item for your customers to use. Some agencies’ customer service department give them away to their customers who have high water bills. Agencies have also incorporated the 6000 as part of customer care and/or home visits and inspections. More recently, agencies have started to introduce the 6000 to the property managers and hotels in their district as a method to reduce their water consumption. We have also started a rebate program; we establish a coupon code specifically for your customers, they purchase units online and receive $5 off the price of every LeakAlertor 6000 purchased, plus free shipping and handling on their entire order.

How will the LeakAlertor 6000 help my agency?
The LeakAlertor 6000 can assist water agencies in helping customers conserve water. When your customers use the LeakAlertor, they can reduce the volume of water uses, reducing treatment and transport costs to the home and reduce the amount of water introduced into the wastewater treatment system. This means longer-lasting infrastructure for your agency. Additionally, because customers are less likely to receive an unexpected high water bill, this reduces the number of calls to your service department.

How do I get more information about the LeakAlertor 6000?
We’ve created a series of videos to help demonstrate the simple installation and operation of the LeakAlertor. The videos are on the Support Page here. These videos should answer all of your questions. If you have additional questions about the operation of the units, questions about how other agencies are using units to aid their customers, or would like to start a rebate program, please contact us. Finally, if you need to see a LeakAlertor in action, we offer discounted pricing on samples to water agencies.

Contact us:

•   Call 1 (877) LEAKALERTOR (877 532-5253),
•   Email us (ernie.howard@nth-solutions.com) or,
•   Submit a request here.

Which Customer Concern Do You Have?

A customer’s first response to receiving an unexpected high water bill is to call the service department and ask for an adjustment, or have someone come out to fix a problem with the meter.  In reality, the most common cause of their high water bill is a leaking toilet, and they’re just not aware of the leak.

LeakAlertor can help!!
See Conservation Kit, Promotional Item, and Field Service programs below.

Reducing Customer Calls

A customer’s first response to receiving an unexpected high water bill is to call the service department and ask for an adjustment, or have someone come out to fix a problem with the meter.  In reality, the most common cause of their high water bill is a leaking toilet, and they’re just not aware of the leak.

LeakAlertor can help!!
See Conservation Kit, Promotional Item, and Field Service programs below.

Improving Customer Service

Good customer service means providing customers with water, accurate monthly bills, and timely solutions to potential problems. Excellent customer service goes beyond that; it means partnering with the customer so you can anticipate what they’ll need, and offering solutions to problems (customers don’t even know they have) before they even happen.

LeakAlertor can help!
See Field Service, Conservation Kit, Rebate, & Customer Service programs below.

Educating Customers

Whether you’re just starting a conservation program or looking to give your current program a boost, communication is key. Informing your customers and providing the necessary tools to reduce their water usage are key elements to a successful conservation/education program.

LeakAlertor can help!!
See CII, Rebate, Field Service, and Conservation Kit programs below.

LeakAlertor can help through these programs.

(Hover on an icon below)

  • Icon for Conservation Kit
  • CII Icon
  • Icon for Promotional Item
  • Icon for Field Service
  • Rebate Icon

Makes a great addition to any Conservation or Water Audit Kit you already have in place.

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We can help.

Are you looking for ways to reduce your high water bill calls?
Are customers calling to ask you questions about their toilet?
Looking to refresh your conservation effort?

We got this.

Customer Service Icon

We can work with your Customer Service Department to support these initiatives.

Interested in more details?

Why don’t dye tablets work?

Learn more about the LeakAlertor through our video links:

Installing the LeakAlertor

Testing LeakAlertor Model #6000

 

Alerts Explained

How to Simulate a Leak

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Your customers need Easy. Quick. No tools.

We Understand.

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Looking for a sample to evaluate?

The LeakAlertor 6000 Evaluation Kit Includes:

  • LA 6000 LeakAlertor Unit
  • Instructions for Testing & Evaluating

*There is a $75 deposit for the Evaluation Kit. Return the Leak Simulator within 30 days of receipt for a refund of the deposit. Feel free to keep the LeakAlertor unit for further evaluation.

Dye Tablets

5 Reasons why dye tablets are not accurate:

The LeakAlertor takes away the frustration of high water bills, and saves you money! Unlike dye tablets, the LeakAlertor is constantly at work checking for silent leaks, wide-open flappers, and faulty fill valves. It alerts you before you leave the bathroom with a “beep” and blinking LED during the flush cycle.

1) Errors are made in using dye tablets.
Often times, dye tablets are used incorrectly. Some people have mistakenly put the tablet in the toilet bowl rather than the toilet tank…test ruined! Some have put the tablet in the tank, and flushed the toilet immediately…test ruined! Some people drop the tablet in the tank, but then walk away and forget…again, test ruined!

2) Not all toilet leaks are caught by dye tablets.
Dye tablets can only detect one type of leak – a leaking flapper – and only if it’s leaking at the time of the test. However, stuck flush valves, wide-open flappers, phantom flushes, and running toilets are all common leaks not detected by dye tablets.

3) By the time you use a dye tablet your toilet may have already been leaking for weeks, or even months.
Often times, homeowners don’t realize a toilet is leaking because they think a leak should mean there is water on the floor. However, the most common leaks occur either at the flapper, or where the tank and bowl connect. These leaks occur inside the toilet, and are almost always invisible.

4) Intermittent leaks are often missed by dye tablets.
Just because your toilet isn’t leaking at the moment of testing doesn’t mean it wasn’t leaking an hour ago, or won’t be leaking an hour from now. Also, when a flapper first begins to leak, the amount may be too small for dye tablets to detect.

5) It’s not easy to get dye tablets.
Few hardware stores actually sell them, and it’s a hassle to contact your water utility for free tablets. You can buy them on-line, but you have to pay for shipping and wait for them to arrive. Meanwhile, your toilet continues to leak, and your water bill gets even higher!

7 Reasons why the flapper/flush-valve won't close:

1)  The flapper is “stuck” to the overflow pipe.
One observable symptom: it is not bobbing or floating in the water, regardless of the water height, and appears to be partially or fully upright.

2)  The chain is tangled.
A chain link can get stuck on the metal clip or loop over the top of the lever arm. Although an improper chain length causes many of these problems, “slapping” the flush handle can also cause the chain to hang up.

3)  A clogged drain/obstructed pipe produces back pressure through the flush valve seat.
The obstruction doesn’t allow the water level inside the tank to drop low enough for the flapper to seat properly. In this instance, the flapper appears to “hover” in the water above the flush valve seat. A clogged or obstructed drain pipe is the most common reason for toilets to overflow the bowl.

4)  A “universal” replacement flapper is purchased.
When a “universal” replacement flapper is purchased, it does not seat properly on the flush valve. Flappers should be purchased according to the type of flush valve used because universal flappers can leak and/or fail to seat up to 50% of the time.

5)  The flush handle/lever is old, defective, or “sticking” to the inside of the toilet tank.
Old or defective equipment can result in the flapper being held open.

6)  The flapper hinges are weakened and/or degraded.
This allows the flapper to slide to the side and not seat properly on the flush valve. (Note: the water flow from the fill valve can also push the flapper to one side if it is above 60 PSI.)

7)  A flapper’s buoyancy doesn’t become “negative” until the tank completely evacuates.
This does not allow the flapper to seat properly. Although there are several known causes (including toilet design), the most common is a clogged or obstructed drain pipe, which creates back pressure into the tank through the flush valve.


5 Common reasons why wide-open flappers often go undetected:

1)  No one is home to hear it running.
Often times, a person will use the bathroom before they leave their home (or business). In this case, a wide-open flapper would not be detected until the person returned home and realized the problem. This could be hours, or even the following day.

2)  The bathroom is not used frequently.
A wide-open flapper in secondary bathrooms (a finished basement or guest bathroom) can go undetected for days or weeks, wasting a tremendous amount of water and resulting in a high water bill.

3)  Hearing impaired/challenged people may fail to recognize a problem exists.
People with moderate to severe hearing loss may be unable to hear the running water. People afflicted with tinnitus may be unable to distinguish the sound of the running water from their tinnitus.

4)  The sound of the toilet tank refilling is a muted hum.
The initial flush of a toilet is loud, brief, and occurs while the user is still in the bathroom. However, the refilling of the toilet is quieter, prolonged, and typically finishes after the user has left the bathroom. Therefore, the user is unaware when the flapper remains wide-open.

5)  Background noise can easily mask the sound of a wide-open flapper or flush valve.
Examples include central air conditioners and HVAC systems (while the fan is operating); ceiling and window fans; music and/or TV; etc.