The LeakAlertor 6000 is a sophisticated, smart product using over 20 algorithms and capable of detecting and alerting the user to a wide range of common toilet problems. But, for all that sophistication it still remains as simple to use as “Green Light” “Red Light”. Even with that simplicity occasionally things appear to go wrong. This guide will take you through a few quick steps confirming your unit is working properly and recommending what steps you should take next. It’s smarter than you think.
Things to Keep in Mind
- For the unit to operate, and to produce alerts, it must be installed on the toilet tank. If the unit is being held in your hand and not installed, while you are pressing the reset button, or trying to make it perform any other operations, the unit will not respond. Simply place the unit back on the tank, it will automatically sense the presence of water and start operating where it left off.
- Alerts only occur when the toilet is flushed. Even if a problem exists, and the LeakAlertor has detected the problem, the alert will not begin until the toilet is flushed (there is a slight delay for the wide-open flapper/running toilet alert to ensure the problem does not correct itself).
- The #1 cause of failures with the unit are a result of the accidental nicking, scraping or damaging, of the red sensor wire. This usually occurs when the unit is being removed or installed in the tank, so please be careful when handling the unit.
- The LeakAlertor has a 99%+ accuracy when alerting to problems. If the unit is alerting to a problem, even if it looks like everything is fine, the chances are highly probable something is happening with your toilet.
What a Proper Installation Looks like
What a Proper Installation Looks like
- The unit should be placed away from all in-tank parts(e.g. fill-valve, flush valve, linkage, etc.)
- Unit should not be placed directly in the middle of the front rim to avoid being hit when the seat is lifted
- Even if the unit is placed on the side of the tank, you will still see the LEDs blink and hear the beeps during an alert
- The sensors should be covered by at least 1” inch of water to work efficiently
- The sensors should not touch the sides or bottom of the tan
- If they do, simply bend the sensors away from the side of the tank at a gentle angle until they are about ¼” above the bottom of the tank and away from the side
- Be sure to keep the sensors away from any of the internal parts, especially those that need to move
- The red sensors should form a simple loop and not be pressed together
- The silver sensor should not touch the red sensors.
If either of these occur the sensors can be gently reshaped and the unit placed back on the tank rim. Be careful not to scratch or nick the red sensor wire while doing this.
What to Expect
When you Flush the toilet and there is…
the unit will…
Flash the Green LED + NO Beeps,
A Leaking Flapper (phantom flush)
Flash the Red LED + Beep (silent after 4-5 beeps),
A Faulty Fill-Valve
Flash the Red LED + Long Tone & Beep (silent after 4-5 beeps),
A Wide-Open Flapper (running toilet)
Flash the Red LED + Beep (until flapper closes and tank refills)
When the Unexpected Happens
The following FAQs assume, except where noted, the unit has been placed on the rim of the toilet tank and is not being held in your hand. Would you like to see how the unit will flash/beep in different situations, open the “What to Expect” section above to see short videos for different events.
Sensors are not in the water properly
- Both the red and silver sensor leads must be covered by at least 1″ of water at the end of the refill cycle.
- The sensors should be positioned so that they are not in contact with the sides of the tank, the internal parts of the toilet, or each other. The red sensor should form a simple loop and not be pressed together in such a way as to be in contact with each other.
Sensors are out of the water completely
- The unit must be installed in the toilet tank and have at least 1” of water covering the sensors
Battery is weak or dead
Unit is in “installation mode”
Damage (visible or not) has occurred to the red sensors
Order of steps to determine if the need to have the unit replaced:
- Remove & Re-insert the battery
- Replace the Battery
- Switch the unit to a different toilet
- Contact Us