Water Agencies

Benefits of Our Program

LeakAlertor is an inexpensive leak detection device for toilets that:

• Reduces unnecessary customer service calls due to high water bills

• Promotes water conservation within the community

• Highlights good stewardship of natural resources to company stakeholders

• Decreases stress on infrastructure thereby extending the useful life of plants, mains and water reserves

Why Choose LeakAlertor?

Decrease Water Usage

The LeakAlertor identifies undetected toilet leaks, the #1 user of indoor water in the home (measured in gallons per day), and other problems which customers are unaware of.

• The LeakAlertor attaches to the outside of the toilet tank. After activation of the unit, it learns the acoustic environment of the toilet, and uses a series of operating algorithms to detect leaks, stuck or wide-open flappers, and faulty fill valves. LeakAlertor then uses a simple red light/green light visual alert, along with audible beeps, to let the user know when to address a problem and take immediate action. The user correct problems quickly and decrease their water use.

Decrease Service Calls

Not recognizing their own leaking toilet as the culprit, customers often blame the water agency for the higher bills, generating more service calls. The LeakAlertor decreases these calls.

• Through early detection and notification, customers are able to address water waste on their own without contacting the water agency. Agencies can direct these cost savings into other projects or increased conservation efforts.

Detection Diligence

Single-use leak detection methods, such as dye tablets and food coloring, have to be repeated frequently in order to be effective. The LeakAlertor provides the constant monitoring toilets need for effective indoor water conservation.

• Many customers aren’t even aware their toilet is leaking, so they won’t use dye tablets. By the time dye tablets are used, the toilet may have been leaking for months, or even years. The LeakAlertor monitors for leaks and other wasteful events every minute of every day, even when your customer is asleep or out of the house. See our article: 5 Reasons Dye Tabs Are Not That Great for more details.

Increase Your Conservation Effort

You’re committed to conservation through education, kits, and audits – but, do you have everything you need to help your customers decrease their indoor water usage?

• Along with low-flow shower heads and aerators, the LeakAlertor makes a great addition to a conservation kit. You’ve protected the sinks and showers; now help your customers protect their toilets.

System-Wide Integration:

We offer a variety of programs to easily distribute LeakAlertor to your customers. Our programs can be tailored to meet your specific needs!

Interested in learning more? Call 1-877-LEAKALERTOR (1-877-532-5253), email info@leakalertor.com OR fill out the form below!

Dye Tablets

5 Reasons why dye tablets are not accurate:

The LeakAlertor takes away the frustration of high water bills, and saves you money! Unlike dye tablets, the LeakAlertor is constantly at work checking for silent leaks, wide-open flappers, and faulty fill valves. It alerts you before you leave the bathroom with a “beep” and blinking LED during the flush cycle.

1) Errors are made in using dye tablets.
Often times, dye tablets are used incorrectly. Some people have mistakenly put the tablet in the toilet bowl rather than the toilet tank…test ruined! Some have put the tablet in the tank, and flushed the toilet immediately…test ruined! Some people drop the tablet in the tank, but then walk away and forget…again, test ruined!

2) Not all toilet leaks are caught by dye tablets.
Dye tablets can only detect one type of leak – a leaking flapper – and only if it’s leaking at the time of the test. However, stuck flush valves, wide-open flappers, phantom flushes, and running toilets are all common leaks not detected by dye tablets.

3) By the time you use a dye tablet your toilet may have already been leaking for weeks, or even months.
Often times, homeowners don’t realize a toilet is leaking because they think a leak should mean there is water on the floor. However, the most common leaks occur either at the flapper, or where the tank and bowl connect. These leaks occur inside the toilet, and are almost always invisible.

4) Intermittent leaks are often missed by dye tablets.
Just because your toilet isn’t leaking at the moment of testing doesn’t mean it wasn’t leaking an hour ago, or won’t be leaking an hour from now. Also, when a flapper first begins to leak, the amount may be too small for dye tablets to detect.

5) It’s not easy to get dye tablets.
Few hardware stores actually sell them, and it’s a hassle to contact your water utility for free tablets. You can buy them on-line, but you have to pay for shipping and wait for them to arrive. Meanwhile, your toilet continues to leak, and your water bill gets even higher!

7 Reasons why the flapper/flush-valve won't close:

1)  The flapper is “stuck” to the overflow pipe.
One observable symptom: it is not bobbing or floating in the water, regardless of the water height, and appears to be partially or fully upright.

2)  The chain is tangled.
A chain link can get stuck on the metal clip or loop over the top of the lever arm. Although an improper chain length causes many of these problems, “slapping” the flush handle can also cause the chain to hang up.

3)  A clogged drain/obstructed pipe produces back pressure through the flush valve seat.
The obstruction doesn’t allow the water level inside the tank to drop low enough for the flapper to seat properly. In this instance, the flapper appears to “hover” in the water above the flush valve seat. A clogged or obstructed drain pipe is the most common reason for toilets to overflow the bowl.

4)  A “universal” replacement flapper is purchased.
When a “universal” replacement flapper is purchased, it does not seat properly on the flush valve. Flappers should be purchased according to the type of flush valve used because universal flappers can leak and/or fail to seat up to 50% of the time.

5)  The flush handle/lever is old, defective, or “sticking” to the inside of the toilet tank.
Old or defective equipment can result in the flapper being held open.

6)  The flapper hinges are weakened and/or degraded.
This allows the flapper to slide to the side and not seat properly on the flush valve. (Note: the water flow from the fill valve can also push the flapper to one side if it is above 60 PSI.)

7)  A flapper’s buoyancy doesn’t become “negative” until the tank completely evacuates.
This does not allow the flapper to seat properly. Although there are several known causes (including toilet design), the most common is a clogged or obstructed drain pipe, which creates back pressure into the tank through the flush valve.

5 Common reasons why wide-open flappers often go undetected:

1)  No one is home to hear it running.
Often times, a person will use the bathroom before they leave their home (or business). In this case, a wide-open flapper would not be detected until the person returned home and realized the problem. This could be hours, or even the following day.

2)  The bathroom is not used frequently.
A wide-open flapper in secondary bathrooms (a finished basement or guest bathroom) can go undetected for days or weeks, wasting a tremendous amount of water and resulting in a high water bill.

3)  Hearing impaired/challenged people may fail to recognize a problem exists.
People with moderate to severe hearing loss may be unable to hear the running water. People afflicted with tinnitus may be unable to distinguish the sound of the running water from their tinnitus.

4)  The sound of the toilet tank refilling is a muted hum.
The initial flush of a toilet is loud, brief, and occurs while the user is still in the bathroom. However, the refilling of the toilet is quieter, prolonged, and typically finishes after the user has left the bathroom. Therefore, the user is unaware when the flapper remains wide-open.

5)  Background noise can easily mask the sound of a wide-open flapper or flush valve.
Examples include central air conditioners and HVAC systems (while the fan is operating); ceiling and window fans; music and/or TV; etc.